1-888-422-9040

Platinum Support

Welcome to our support center, your satisfaction is important to us
For 24/7 Support, please email us at sales@platinum-support.com
Call us toll free: 1-888-422-9040
International: +44(20)3318-1178

Terms

Privacy Policy

We respect your privacy and we are committed to protecting your personal information. In general, you can visit our website without identifying yourself or providing personal information. There are times when we may need personal information from you and this Privacy policy describes the information we collect from you and how we may use it.

Information collected

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, birth date, gender, occupation, company you work for and other information needed to provide a service you have requested. Our website log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. However, we do not link your IP address to any personal information unless you have registered and logged in to our website. No personal information will be shared with any third parties without the customer's permission.

Use of the information

When we collect personal information from you such information will only be used for business purposes, such as, to respond to requests for products, documentation, and services, to process an order, to conduct a transaction, to correspond, to enable a subscription or event registration or send direct marketing information and perform market research. We will also use your information to personalize the content you view and to better understand how you use the website in order to improve the services this website provides. In general, it is assumed that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Statement is a part. You have the right to request that you are not to be contacted you for the purposes of sending you newsletters, customer surveys, direct marketing, or market research information.

How we protect the information we collect

We implement a variety of security measures to maintain the safety of your personal information when you place an order. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information will not be stored on our servers.

Policy against advertising our website using unsolicited email messages:

We require that all e-mails for Platinum Support S.A. are sent only to clients who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. Not complying with this policy will cause partnership termination. If you feel you’ve been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email our abuse department (admin@platinum-support.com). We will immediately investigate all allegations made related to unsolicited messages.

Cookies

This website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you have visited. The only personal information held in such a cookie is information you have provided to our website. You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the website if you do disable them.

Questions and Notification of Changes

If you have any questions about the Privacy Statement or would like to access or modify your identifiable information, please contact:

Call us toll free: 1-888-422-9040
International: +44(20)3318-1178


• This Privacy Statement was last updated on May 1st 2012.
• We reserve the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification.
• Continued use of the website, signifies your acceptance of any changes to the Privacy Statement.

About Us

For a quick response, please submit a message in the box to the left, or send us an email directly.

Phone support is available from 9AM to 5PM PST, and email support is available 24/7/365.

Platinum Support is an online resource center for first class online support. We've been servicing customers from around the world since 2006, your satisfaction is extremely important to us, we are dedicated to helping you with whatever you require.

IMPORTANT: Fraudulent Disputes We have noticed an increase of fraudulent credit card disputes over the past few months. Platinum Support wants you to know that we investigate ALL claims of fraud to the maximum extent of the law and may ask you to sign a notarized affidavit under perjury. Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased products, but later deny it to their credit card companies. Please keep in mind that illegally filing a dispute is a felony punishable by jail time. In addition, if you perpetrate such activity, your credit card may be blacklisted, leaving it unuseable for internet purchases. Remember! A lot of these same people do not realize that we store your customer information, including your: IP Address, E-mail Address, Shipping Delivery Confirmations, Billing Address, etc, and use it to appeal all disputes. Save yourself a headache and contact our friendly customer support, we're here to help!

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