1-888-422-9040

Platinum Support

Welcome to our support center, your satisfaction is important to us
For 24/7 Support, please email us at sales@platinum-support.com
Call us toll free: 1-888-422-9040
International: +44(20)3318-1178

FAQ

Is my satisfaction guaranteed?

Your satisfaction is important to us, and is guaranteed by our 60-Day Money Back Guarantee. If you are unhappy with your purchase for any reason, simply contact us for instructions on how to return your order for a full refund.

How fast do you ship?

We do our very best to process all orders for shipment within 1-2 days from the time that they are placed, (excluding weekends). It takes an additional 3-4 business days for a shipments arrive within the USA. International deliveries can vary from location to location, ranging from 5-7 business days.

How can I re-order?

Ordering again easy, just send us an email and we'll send you a secure link to re-order. If you've ordered from us before, let us know in your email because you may qualify for an additional discount on your next order!

How can I check the status of my order?

To check the status of your order, just click the big green bar below and follow the next instructions.

What is your return policy?

Our return policy is simple. Send us an email saying that you'd like to return your order for a full refund. We'll respond with step by step instruction on how to return your order to our warehouse. From the time we receive your return, it takes approximately 48 hours for a return to be processed and for a refund to be issued. You're satisfaction is covered by our 60-Day Money Back Guarantee.

Can I cancel my order?

Orders can generally be canceled for up to 24 hours after the order has been placed. Please understand that depending on our orders volumes, it may difficult to stop an order before it reaches our warehouse to be processed. If you need to cancel an order, we'll do our very best to help. In the case that you order has already been shipped, please understand that cancellations are no longer possible; rest assured that you can follow our simple returns procedure to obtain a full refund.
Please click this green bar to check the status and details of your order.